Melanie is a forward-thinking customer experience leader with a business strategy and product management mindset. Her ability to help teams integrate Service Design, User Experience, Agile, OKRs and Design Thinking allows for the rapid alignment of customer and business needs while her expertise in facilitation and team development create high performing, cross-functional team able to deliver high value products and services consistently. Melanie is an enthusiastic instructor, facilitator, mentor and public speaker.