Managing Director, Experience Strategy & Design
Greater Boston Area
Jen’s first love was science, but while earning her physics degree she fell in love with the challenge of communicating as much as she loved researching. She spent several years designing learning experiences as a physics teacher, then earned her Master of Design degree from Carnegie Mellon University where she studied service design and design strategy. She is the managing director of experience strategy & design at Mad*Pow in Boston.
She considers herself a researcher, strategist, and storyteller, more than a problem solver, because she dislikes framing every design opportunity as a problem to be solved. Her design philosophy is less about solving people's problems for them, and more about building the tools, environments, and circumstances that enable people to solve their own problems, and improve their own lives.