We want UX at the big table where it belongs. We believe that UX is a strategic business advantage. The past few years have seen a growing awareness that experience matters, but existential issues remain surrounding who is practicing and owns that UX Strategy stuff. Where did "Customer Experience" come from? Why does Experience Design differ from Service Design? Like Chimpanzees and Humans DNA, aren't we something like 98% the same? Such arguments are both exhausting and counterproductive. As a veteran of the nomenclature wars, Ronnie believes there may be an answer. In this presentation, Ronnie will posit a future vision that is simple, satisfying and singularly salacious. Experience the power of Big Love. When it comes to what we do, Ronnie plans to leave no wiggle in the room.
